Refund Policy
Effective Date: January 1, 2025
1. 7-Day Money-Back Guarantee
At IMAGE FX, we offer a 7-day money-back guarantee for first-time subscribers. If you're not satisfied with our service, we're here to help.
✅ Eligible for Full Refund:
- First-time subscribers only
- Within 7 days of initial purchase
- Subscription plans (Basic, Pro, Max)
- No questions asked
❌ NOT Eligible for Refund:
- One-time credit purchases
- After 7 days from purchase
- Renewal charges (if service was actively used)
- Account suspension due to Terms violations
- Credits already consumed
3. Refund Request Timeframe
Standard Products and Services:
- One-time purchases: Within 30 days of purchase
- Subscriptions: Within 14 days of renewal
- Annual plans: Within 30 days of purchase
- Digital downloads: Within 7 days if not accessed
Special Circumstances:
Extended timeframes may apply for:
- Service outages lasting more than 72 hours
- Documented billing errors
- Legal requirements in your jurisdiction
2. How to Request a Refund
Step 1: Contact Support
Email us at support@image-fx.app with:
- Your account email address
- Order number or transaction ID
- Reason for refund request
Step 2: Review Process
- Response within 24-48 hours
- Eligibility review
- Refund processed within 5-7 business days
Step 3: Refund Issued
- Refunded to original payment method
- Processing time: 5-10 business days
- Bank processing may add 3-5 days
5. Refund Methods
Original Payment Method
Refunds are typically issued to the original payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 5-7 business days
- Cryptocurrency: Not refundable due to transaction nature
Alternative Options
In certain cases, we may offer:
- Account credits for future use
- Service extensions or upgrades
- Transfer to different products/services
- Charitable donation of refund amount
6. Subscription Cancellations
Cancellation vs. Refund
Cancelling a subscription is different from requesting a refund:
- Cancellation: Stops future charges, service continues until end of billing period
- Refund: Returns payment for unused or unsatisfactory service
Pro-Rated Refunds
For eligible subscription refunds:
- Annual plans: Pro-rated for unused months
- Monthly plans: Generally no pro-rating
- Usage-based plans: Refund for unused credits only
7. Dispute Resolution
If you disagree with our refund decision:
Internal Review
- Request escalation to management
- Provide additional documentation
- Allow 5 business days for review
External Options
- File a dispute with your payment provider
- Contact consumer protection agencies
- Seek resolution through small claims court
- Report to Better Business Bureau (if applicable)
8. Special Circumstances
Promotional Offers
Products purchased with promotional discounts:
- Refunded at the discounted price paid
- May have different refund terms
- Bundle deals refunded proportionally
Enterprise Accounts
Business and enterprise customers may have:
- Custom refund terms in their contracts
- Service level agreement (SLA) credits
- Different dispute resolution procedures
Free Trials
Free trial conversions:
- Full refund if charged before trial ends
- Refund for accidental conversion within 48 hours
- No refund after actively using paid features
9. Fraudulent Refund Requests
We reserve the right to:
- Deny refunds for suspected fraudulent activity
- Suspend accounts with excessive refund requests
- Report fraudulent behavior to authorities
- Pursue legal action for chargebacks deemed fraudulent
10. Policy Modifications
We reserve the right to modify this refund policy at any time. Changes will be:
- Posted on this page with updated effective date
- Communicated via email for significant changes
- Applied to new purchases after the effective date
- Honored under previous terms for existing purchases
3. Contact Information
For refund requests and questions about this policy:
💡 Tip: We encourage you to contact us with any concerns before requesting a refund. Our support team is here to help resolve issues quickly and ensure you have the best experience with IMAGE FX.
IMAGE FX